You never know exactly what youre going to get back from customers. He also received an MBA from Webster University. The context of how I came into the job is important to understand: it was very much a values-based situation. Manu began his career at McDonalds in 2001 as a Field Service Consultant in Belgium. Heidi holds a bachelor's degree from Oberlin College in political science and East Asian studies and earned a master's degree in human resources and industrial relations from the University of Minnesota. Were going to lead by example. (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': Plus, investors will look "for Chris to set his own vision," said Hottovy. Bethany Tate Cornell joined McDonalds in November 2020 as Sr. Vice President - Chief Learning and Development Officer, leading the talent development strategy for McDonalds internal global workforce and corporate owned restaurants. This includes loyalty which is now in nearly 50 markets introducing new innovations like artificial intelligence and automated order taking, and modernizing data systems to move faster while improving the experience for customers and crew. He previously served as Vice President of Weber Shandwick, a leading global public relations firm, where he supported some of the worlds largest brands with issues management and corporate communications. McDonalds is not responsible for the content provided by third-party sites. Please email us at: More than 30,000 McDonalds locations around the world now offer delivery. It wasnt obvious where that complexity was, but now that weve discovered it, were committed to keeping our business simple. Right now, Im reading Ten Lessons for a Post-Pandemic World, Fareed Zakarias book on what the world might look like when the pandemic is over. Its been helpful for us just to keep people in the loop, informed, focused forward. Thats why in China, you find things like bubble tea, which has little tapioca droplets in it. Are there particular mentors or heroes whose words or examples have helped guide you this past year?Theres not one person. Morgan developed her passion for global brands early in her career. When you had a leader that acted in a way that was incongruous with those values, it raised a question: Are we as good as we say we are? Joining as VP, Global Strategy, Business Development and Innovation, it took him only a year and a half to earn promotion to President of McDonalds USA, where he was responsible for the operations of about 14,000 restaurants. Jenny earned her BS/MS in Earth Systems from Stanford University and her MBA from the Yale School of Management. Amys educational background includes a BA in Government and International Studies from the University of Notre Dame, a law degree from The John Marshall Law School, and an Executive MBA from Northwestern Universitys Kellogg School. I wanted to make that set of expectations very clear at the beginning of my tenure so that this was not a moment to reconsider what we stood for. Prior to McDonalds, Bethany spent 30 years leading talent development and learning innovations at six companies, including Boeing, GE, Gap, Ethan Allen, IBM and The Interlock Group. Chief Marketing Office and Corporate Vice President, International Operated Markets, Paul Pomroy Steve was at the company for 20 years. She has also served as the US Global Womens Leadership Network Co-Vice Chair. What are we certain of? In both his work and personal life, Paul strongly believes in living by a lesson passed on from his Mum: Treat others the way you want to be treated yourself. Ive taken different lessons from all the leaders Ive worked for and admired. Thats a good thought exercise to be going through at this time. Vice President, Global Chief Diversity, Equity, & Inclusion Officer. She lives in Chicago with her husband and three children. https://www.conference-board.org/events/CED-Distinguished-Leadership-Awards-DinnerOn leading during COVID-19: "as you would imagine, in a system like ours, . Breakfast? They like to show me the latest thing that theyve got on the menu and Ill go with that. Jo has been part of the McDonald's System for almost 30 years, resulting in a deep knowledge of the McDonald's business and a true passion for understanding customers' needs. Today, McDonalds looks like its on track for a rapid recovery and even, perhaps later this year, robust growth in some of its biggest markets. Meet our President and CEO, as well as other McDonald's U.S. executive team members who continue to build our legacy and ensure our Golden Arches shine bright. Vice President, Chief Compliance Officer, Jenny McColloch Post earning a Bachelor of Science degree in Logistics and Distribution from Western Illinois University in Macomb, IL, Marion held distribution roles in sales and operations. We have resolved to cultivating a firm where everyone is valued for who they are and what they bring. Gonda leads a team across corporate and U.S. communications, media relations, crisis communications and brand communications. After 65 years of doing this, we still find ways to actually make the product just a little bit better. She serves as a Non-Executive Director of InterContinental Hotels Group (IHG). Everybody was willing to help you.What is something you learned early on that has carried with you into today? After a dramatic drop in sales in the early days of COVID-19, McDonalds in September reported its greatest same-store sales gain in nearly a decade in the US market. Whats this we hear about changes to your iconic burgers?The adjustments were making are a series of small changes that add up to one big difference our customers really notice. Looking at your recent marketing initiatives, featuring cultural icons like Travis Scott and J Balvin, and the recent launch of Spicy Chicken McNuggets, I have to wonder how a brand as established as McDonalds continually reimagines marketing?I get asked sometimes, What exactly do you do as CEO of McDonalds? It can seem as though the system runs itself. You are leaving McDonalds to visit a site not hosted by McDonalds. If we have that level of consumer engagement on our app, could we do even more for them? The whole world was in crisis mode, but Chriss calm demeanor and thoughtful approach ensured that as a team we could implement the swiftest operational transformation in our history to protect restaurant crew and customers, while providing financial support to franchisees to ensure they could focus on running their restaurants rather than worrying about what the future might hold.. 2017 - 2022McDonald's. Prior to joining McDonalds, Emilee was Vice President of Change & Culture at CNA Financial Corporation, where she focused on advancing new go-to-market business strategies, organizational restructuring, implementing a new HRIS, leading the design and move of a new headquarters location, and establishing a new leadership model in line with the purpose and values. That is our primary responsibility, so we try to stay pretty focused. Have events or experiences of the last year in any way altered or broadened your perspective on leadership?Definitely one of the things thats gained focus is the need for communication. By using this website, you accept the use of cookies. Seventy-five percent of the population across our top markets live within three miles of a McDonalds. Maria Figueroa Kp, who leads Brunswicks office in the city, recounts what its been like leading from the epicenter of the pandemic. Please try again later. We'll email you when new articles are published on this topic. Any time youre in a crisis, you can get a little bit short-term focused. We can make a difference around being there for communities in crisis, from Ronald McDonalds House Charities to natural disasters. Corporate Senior Vice President, International Operated Markets, Emilee DeMartino As for anything outside of those topics, we want to be helpful, but its important to recognize that were in the business of selling burgers and fries. As McDonalds Executive Vice President and Global Chief Information Officer, Brian Rice manages the technology portfolio and partnerships that are transforming customer and employee experiences and accelerating business growth worldwide. Heres how we think about it. Mr. Kempczinski wasnt new to the company but unlike previous chief executives, he hadnt joined the restaurant giant decades earlier, either. AP News Summary at 11:20 p.m. EST. I am energized by this challenge and look forward to guiding McDonalds continued success. Prior to becoming CEO, Chris served as President of McDonalds USA, leading the business operations of approximately 14,000 McDonalds restaurants throughout the United States. Kevin holds a Bachelor of Business Administration from the University of Michigan and a Master in Business Administration from the Kellogg School of Management at Northwestern University. Prior to becoming CEO, Chris served as President of McDonalds USA, leading the business operations of approximately 14,000 McDonalds restaurants throughout the United States. Were making sure that were continuing to offer a better experience on these than anybody else. What are we uncertain about? Freedom within the framework gets back to this point of how the brand stays relevant. Reminding people: Here are the values that have defined McDonalds over the years and, based on those values, heres why were going to make these decisions. Are we making the right trade-offs between keeping our restaurants open, keeping communities served, keeping employees employedbetween all of that and keeping people safe? Given your franchise model, how do you ensure during COVID-19 that restaurants can survive the short term and be in a position of strength for the long term? Reggie has worked in a variety of disciplines including supply chain, merchandising, international project management and multiple specialties within human resources. She has also completed Columbia Universitys, Creating & Executing Breakthrough Strategies Executive Program and has obtained her Co-active Coaching Certification (CPCC). Everybody recognizes the golden arches. What dont we know? Regular chicken nugget or spicy?Ive always liked the regular. Catherine also spent two years in Internal Audit working on international market audits. Im a product of the 90s. Reggie began his career at McDonalds in November 2020. The MyMcDonalds platform is essentially an ecosystem of all the things that you can do via digital touchpoints with McDonaldsthink mobile ordering, payments, delivery, rewards, or deals. Put simply, he is a leader who at his core cares a lot., Inside McDonalds, Mr. Kempczinski wasted no time reminding employees, franchisees and suppliers that their pride in McDonalds was rooted in the values on which the company was founded-and reiterating his personal commitment to those values. Definitely one of the things thats gained focus is the need for communication. In 2010, Jill became the Managing Director for our UK business and President, Northern Europe, sustaining strong performance across all metrics of our company, including a strengthened brand, a reinvigorated employee experience and double-digit sales growth, all while fostering successful franchisee performance and engagement. Most recently, he served as President, International Operated Markets, with overall responsibility for McDonalds wholly-owned markets outside the U.S. Joe began his McDonalds career in Strategy and New Business Development in 2002. During his tenure, he was instrumental in converting the four Nordic countries (Denmark, Finland, Norway and Sweden) and Hungary into developmental licensee organizations. As the leader of McDonald's USA, Kempczinski participated in a lot of the decisions that fueled the company's turnaround. During his time as CFO, the company increased systemwide sales by over 25% to more than $100 billion, increased the number of restaurants worldwide by more than 10% to nearly 40,000 restaurants, and returned over $50 billion to shareholders through dividends and share repurchases. '&l='+l:'';j.async=true;j.src= McDonalds was also recognized in Fast Companys 2021 Brands That Matter and as one of the most relevant consumer brands. How much consumer demand do you expect to shift back to dine-in when COVID-19 subsides? Off of that founding idea of serving communities, we know we can make a difference around jobs and opportunity. When I travel abroad, I embrace the hospitality of the franchisee that Im visiting. After a thorough investigation, the Board took decisive action, terminating Mr. Easterbrook and naming a new leader. Some delivery orders are, as you said, initiated directly on the sites of our delivery partners. Following three years at Saatchi & Saatchi, she joined PepsiCo and led marketing and innovation for Gatorade. As McDonalds Vice President, Global Chief Diversity, Equity, and Inclusion Officer, Reginald J. Miller oversees the companys global I&D strategy with a focus on transformational change around the world. When you look at the career progression that people can have in the retail industry and the career progression that people have at McDonalds, its quite remarkable. Our purpose is to feed and foster communities, now more than ever. He also reimagined the Foundations global strategy towards advancing a more sustainable food system through new partnerships and investments to alleviate hunger, provide access to safe water, and drive economic empowerment. Im hoping its going to stick around. Notably, as EVP, Chief Information Officer and Global Business Services at Cardinal Health, Brian completed one of the largest SAP implementations in the industry, to drive value throughout the company. You also have to acknowledge there are things that we dont know. During his tenure as president of McDonalds U.S. footprint, Kempczinski oversaw the business operations of around 14,000 stores. Here are a few questions, along with Kempczinskis answers (watch the video above for all 20 Questions):What is the biggest risk you have taken in your career? Nothing about Mr. Kempczinskis ascent surprised Greg Kelly, a Senior Partner at McKinsey & Company and a friend of Mr. Kempczinskis dating back to university. We expect to roll out our loyalty program, called MyMcDonalds Rewards, in the US later this year and in all our major markets over the next couple of years. What defines McDonald's leadership is the knowledge that from a McDonald's executive to a McDonald's franchisee, corporate leadership strategy matters. We make a significant investment each year in marketing. Looking at your recent marketing initiatives, featuring cultural icons like Travis Scott and J Balvin, and the recent launch of Spicy Chicken McNuggets, I have to wonder how a brand as established as McDonalds continually reimagines marketing? His progression through the company has included responsibilities as Regional Financial Controller, Head of Business Strategy and Head of Commercial Finance. Executive vice president, growth initiatives The more delivery locations you have, and each of our restaurants is a delivery location, the better you can make that experience. She currently serves on GreenBiz Groups GreenFin Advisory Board and the First Movers Advisory Board for the Aspen Institutes Business & Society Program. Were building on our strong foundations to ensure we have long-term success. Under Morgans leadership, McDonalds was #2 on Ad Ages 2020 Marketers of the Year List. A US Army Veteran, he served as a Supply Sergeant with deployments to Afghanistan and Uzbekistan. At the end of the year, we asked our employees, Did you feel supported in 2020? and over 90 percent said they felt well supported. Manu Steijaert Yahoo Finance says McDonald's sources said Kempczinski is a. Some people feel that McDonalds ought to take a stance on other issues as well, such as fighting obesity and raising the minimum wage. Instead, Mitchell and Bob Rupczynski were given newly-created senior VP roles. In addition to serving on the McDonalds Board of Directors, he is also a trustee of Ronald McDonald House Charities. From 2016 to 2018, Joe led the High Growth segment as President. Subscribed to {PRACTICE_NAME} email alerts. "The kinds of people who come to our company are those who try to surpass the last guy," he said. Ensuring a consistent brand voice is core to his role, working to advance McDonalds business strategy, communicate the companys purpose and drive greater trust amongst stakeholders. But this year has definitely been a team effort, and Ive certainly been fortunate in that I have a very experienced team around me. Chris is responsible for driving McDonalds growth strategy, Accelerating the Arches, and ensuring that the Companys values are embedded throughout the System as the filter through which all our business decisions are made, bringing its corporate purpose to feed and foster community to life. (200812), Director, corporate strategy and development As someone who eats at McDonalds daily, what is your favorite regular item at HQ?Youve got to double-click one moregive me a day part. In addition, he holds a Bachelor of Science degree in Education - HR Development and a Master of Science in Education - Workforce Development from the University of Arkansas. One of the things that has defined McDonalds over the decades has been our emphasis on diversity, making sure we have a franchisee population that reflects the US population or the global population. Prior to joining McDonalds in 1996, she worked at Ernst & Young for 3 years in their audit practice. Manu has been part of the McDonalds System for more than 20 years, with extensive knowledge of the companys global customer base and deep understanding of the needs of McDonalds customers. Project leader and consultant Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring. Leadership McDonald's CEO Chris Kempczinski apologizes for his text to Chicago's mayor "Those comments were wrong," he said in a video to the system amid a furor over the message, which appeared to blame parents for shooting deaths of two kids. became President and Chief Executive Officer of McDonalds, the worlds largest restaurant company. In the retail space, I have a lot of respect for how Walmart has engaged with their associates to address questions about their corporate brand. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. I dont think we did enough to embrace how we are a part of culture. Have events or experiences of the last year in any way altered or broadened your perspective on leadership? I dont have all the answers, and if I pretended I did have all the answers, people wouldnt believe me. As McDonalds Executive Vice President and Chief Customer Officer, Manu Steijaert leads the Customer Experience team focused on transforming how customers engage with the McDonalds Brand. Now, we actually have to create some advantage there. From here, he moved to roles of increasing scope and responsibility, before assuming the role of Managing Director for the Belgium market in 2001, and Managing Director for the Netherlands in 2005. And I did feel like wed gotten a little complacentthat we were stuck in a traditional mode, where we were more just broadcasting, as opposed to really engaging our customers in areas that theyre passionate about. Senior Partner, Consumer Industries Group Global Lead, Head of Office, Chicago. She is a Henry Crown Fellow of the Aspen Institute. Additionally, weve been able to expand the number of restaurants offering delivery to more than 30,000. Morgan was named to the Forbes Worlds Most Influential CMOs list for two consecutive years, rising to #6 worldwide in 2021. Most recently, Manu led McDonalds International Operated Markets (IOM) Business Unit, where he drove a customer-led and growth-focused approach to supporting the country leadership teams in 12 markets. Ian also spent time as Managing Director of McDonalds Ukraine. Were looking to innovate and actually make sure that were doing it better than anybody else. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. Chris is responsible for driving McDonald's growth strategy, Accelerating the Arches, and ensuring that the company's values are embedded throughout the system as the filter through which all our business decisions are made, bringing its corporate purpose-to feed and foster community-to life. Weve been in the Drive Thru business for decades, so I dont want to say that we had any foresight in that. He also was an instructor and faculty administrator for the University of Phoenix for several years. While at Boeing, Bethany led global expansion of Boeing Learning portfolio including two global learning campuses (UK, Singapore), increased local offerings and reach 3x, launched Boeing Learning Ambassador network of 100+ non-HR leaders in all non-US regions. Executive Vice President and Chief Customer Officer, Executive Vice President and Global Chief People Officer, Executive Vice President and Global Chief Impact Officer, Executive Vice President and Global Chief Supply Chain Officer, Vice President, Strategic Alignment and Chief of Staff, Office of the CEO, Senior Executive Vice President, Strategic Initiatives, Ian Borden How does the brand remain so cohesive while catering to local tastes?We use the expressionIm sure other companies use it as welltheres freedom within the framework. And were going to stay true to our purpose in supporting communities. AsChief Marketing Officer and CorporateVicePresident of International Operated Markets, John Alves leads the development and execution of marketing strategies for McDonalds sixlargest markets outside of theU.S.(China, UK, France, Germany, Canada and Australia). Prior to her time at Boeing, Heidi led human resources, internal services and quality for Insitua start-up pioneer in the design, development, production and operation of unmanned aircraft systems. A big learning for me was realizing that there is no such thing as overcommunicating. In just four years, he had clearly made a mark. Heidi is a member of the Board of Directors for the Midtown Educational Foundation, Skills for Chicagolands Future, and the Human Resources Policy Association. In July 2015, he was appointed Chief Marketing Officer for the High Growth MarketsSegment, comprisingninemarkets across Asia and Europe. In this current environment, all companies are being asked to define their mission, their higher purpose. As for digital, I think everybody, not just in our industry, recognizes that digital is transforming how consumers are interacting with brands, how theyre experiencing things. Ive never forgotten that. The importance of [showing up] every day. He held progressive leadership roles, includingMarketing Director for the Southern Europe regionandVice-President of Food, Strategy & Insight for McDonalds Europe, overseeing Food Strategy & Development, as well as guiding business and brand knowledge across the European markets. He describes Mr. Kempczinski as a "business savant," someone who is able to "translate insight into action into results." He also was struck by Mr. Kempczinski's genuine commitment to personal growth and development, as well as his focus on building meaningful connections. Most recently, Ian served as President, International, overseeing International Operated Markets (IOM) all wholly-owned markets outside of the U.S. and International Developmental Licensed (IDL) markets the more than 80 markets in which McDonalds has licensed its franchising rights to strategic partners. Henry Crown Fellow of the things thats gained focus is the need for communication husband and three.... 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