I am an existing Fast Tag customer do I have to move to T-FLOW? It is the Account Holders responsibility to ensure payments are successfully processed. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. Buy FASTag. You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. The discount is allocated to your T-FLOW account. We are sorry for any inconvenience caused. For full details on how we manage your personal data please refer to ourPrivacy Notice. 8am to 8pm - Saturday, Sunday and Bank Holidays. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Account holders who live in the City Region also benefit from a further discount on their journeys. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. There is a restriction to four vehicles for each personal account. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. What do I need to qualify for concessionary travel? This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. If this information changes, for any reason, you must notify us immediately. Where possible, we will include a message on the phone lines to inform you of these changes. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. The discount is only available to class 1 vehicles, i.e., a car or small van** Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. To request a receipt, please have your card payment details available and click here. Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. We are sorry for any inconvenience caused. Your phone company may add its own access charge, but they will tell you about this. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. 3. We are sorry for any inconvenience caused. No trains are running from the station. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. You will need a pre-paid toll account and you must not be travelling for business reasons. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. Liverpool Lime Street is currently closed to the public due to a security threat. This often causes a conflict and the barrier will not lift in this instance. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? Merseytravel shall use its reasonable endeavours to process your Application request within 30 days of receipt of the completed Application and supporting documentation into our office It is the Account Holder's responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. Any payments made using a mobile device (e.g. Select the Payments option followed by Request Refund. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. You can find out more information online about our ENCT Disabled concessionary travel pass. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. Do I have to be in the vehicle to use the concession? If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. The concession can only be used in the vehicle you nominated on your application form. Please have the bank sort code and account details to hand. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. The full amount of your top up is credited towards any journeys. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. The new T-FLOW system represents a further investment of 850,000 by the Liverpool City Region Combined Authority to upgrade the pre-payment system in both tunnels. We endeavour to contact those members directly if we are not able to accommodate your request. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. A new, improved website for Mersey . Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Penalty surcharge 60, 350 per hour. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. The tag has a validity of 5 years and after purchasing . However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away. The easiest way to apply for Merseylink membership is online here. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. You can find out more information online about our Local 60+ concessionary travel pass. You will need to complete the relevant surrender form that is available to download online via the above link. via your dashboard where you can view your statement or see an itemised history of journeys made. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. T-FLOW account. The discount is only available to eligible, registered T-FLOW accounts for personal journeys. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. The User shall not sell, tamper with or wilfully damage the Fast Tag. Our telephone number is 0151 330 1004. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Take your form, a passport. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. You must travel through an attended toll booth to receive the free journey. For maximum convenience we recommend fixed monthly Direct Debit payments to your Yes, it is a condition of issue that is strictly monitored. Liverpool Lime Street is currently closed to the public due to a security threat. Share Your Details. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. To request a receipt, please have your card payment details available and click here. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. as the ANPR Camera will only read those approved by the DVLA. The tour will take approx two hours. Personal accounts are restricted to a maximum of 4 Users. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. FASTag Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag - FIRSTForward. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. If you drive a Class 1 vehicle and live within the Liverpool City Region (with local authorities of Halton, Knowsley, Liverpool, St Helens, Sefton and Wirral) you are entitled to a discount of 80p on journeys. Take your supporting documents to a Merseytravel Centre or post them to: Liverpool Lime Street is currently closed to the public due to a security threat. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. 75 per hour. If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. Merseytravel fast tag account login. Please be advised that we may use agencies to verify and confirm your identity and residence. Refunds and Compensation. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. We will add your new allowance to your journeys automatically on 1st April each year. Will only read those approved by the DVLA Saturday, Sunday and Bank Holidays, see our Tolls Fees Charges. 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