Calls to customer service should be made using the 611 dialing code. Customers will be able to terminate their enrollment in TracFone Lifeline service at any time, either because the consumer is not receiving a voice grade connection at the residence, or for any other reason. The eligibility verification process and available database connections vary slightly in the NLAD opt-out states (California, Oregon, and Texas). Any charges or fees for operator services will be disclosed to Lifeline Customers. While you are enrolled in the SafeLink Program, you will receive a free monthly allotment of airtime minutes, as approved in your state. FOR CLAIMS OF $25,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. 2. SafeLinks limit of liability under this limited warranty is the actual cash value of the Product at the time the Purchaser returns the Product to SafeLink for repair, determined by the price paid by the Purchaser for the Product less a reasonable amount for usage. Choose your state by clicking on the drop-down icon. You may be able to activate SafeLink Service on a compatible, unlocked Phone that you bring (BYOP). Service End Date: Your Service End Date (Service End Date) is the last day of your Service period.When you refill Services on your phone, your Service End Date will be reset to the number of Service Days on your refilled plan or service card. In addition to Data Usage which counts against your data balance, there will be additional charges each time you purchase content to download online ("Content Charge") unless the content being download is free. The Phone has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancel-bots or damage caused by the connection to other products not recommended for interconnection by SafeLink. For your protection, the information on this website is encrypted using the Secure Socket Layer (SSL) technology. Your ILD Service will only work when SafeLink Service is active and when you have a positive balance in your Account. 11. 1. Applicants who qualify and are enrolled in the SafeLink Program will receive a free allotment of airtime minutes each month for up to one year. Consumers in California, Oregon and Texas benefit from state database connections available in their respective states. Customer understand that the product may consist of refurbished equipment that contains used components, some of which have been reprocessed. 20. Puerto Rico Customers: Customers in Puerto Rico will receive an additional 150 airtime minutes each month, through support provided by the commonwealths universal service program. To learn more about the Types of Personal Information we collect, please visit our Privacy Policy at SafeLinkWireless.com/privacypolicy . 9. Program and Income Verification The allocation is recognized by the Purchaser and is reflected in the purchase price. 18. Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. 12. . 2023 Universal Service Administrative Company. IF SUCH A PROCESS IS INITIATED, THE FILING OF A NOTICE OF DISPUTE BY A CUSTOMER IN ACCORDANCE WITH PARAGRAPH 4 OR FILING OF A COMPLAINT IN COURT WILL TOLL ALL APPLICABLE STATUTES OF LIMITATIONS FOR THAT CUSTOMERS DISPUTE UNTIL THE COMPLETION OF THE PROCESS DESCRIBED IN THIS PARAGRAPH. The National Verifier recertification process will generally start 90 days before a subscriber's anniversary date in NLAD. Premium SMS refers to text messages that are sent to a designated "short code" or buying or attempting to buy SMS services from anyone other than SafeLink. Smartphones: Smartphones have separate buckets of units for voice calls and data usage. When your SafeLink Phone is roaming, an indicator light on your Phone may display the word "Roam", or "RM", while the Phone is not in use. Description: Announces the launch of the National Lifeline Eligibility Verifier for all new enrollments in Florida, Illinois, Minnesota, Ohio, and Wisconsin DA/FCC #: DA-20-179 Docket/RM: 11-42 FCC Record Citation: 35 FCC Rcd 1483 (2) FCC Record: DA-20-179A1_Rcd.pdf Files Public Notice: Docx Pdf Txt Document Dates Released On: Feb 20, 2020 This could occur, for example, by opening an internet browser window or an app installed on your device, sending or receiving a multi-media message (a photo or video), initiating a content download, or if internet access is somehow initiated for any other purpose. Upon enrollment in the SafeLink Program, you may have the option of using your own phone (Bring Your Own Phone or BYOP) or purchasing a SafeLink Phone. Customer Care & Technical Support Need help with our website or service? This consent includes, but is not limited to, contact by manual calling methods, prerecorded or artificial voice messages, text messages, push notifications, emails, and/or automatic telephone dialing systems. SafeLink shall not be liable for any other losses or damages. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. IF YOU DON'T ACCEPT THE OFFER AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT'S MORE THAN OUR OFFER BUT LESS THAN $5,000, OR IF WE DON'T MAKE YOU AN OFFER, AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN $5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF THE AMOUNT AWARDED. P.O. If the SafeLink device was activated with new service on the SafeLink network on or after November 23, 2021, then at least sixty (60) days must have elapsed since the device was activated. Your credit for a returned phone will not include any shipping or delivery costs you were charged or incurred for purchasing or returning the phone. Click here to complete your application with the National Verifier. We reserve the right to interrupt, suspend, cancel, or terminate your Service to protect the Carriers network from harm due to any cause including, without limitation, the excessive and/or unauthorized use of the Service. SafeLink will not process the return of any SafeLink Phone sold to you by a retailer or wireless dealer. Data Services are provided on an "AS IS" and "AS AVAILABLE" basis. You should refer to the third partys privacy policy for information regarding their use of information collected when you download, install, or use web content or apps from that third party. Unlimited Talk, Text and Data Plans:SafeLink offers two Unlimited Plans which include a fixed amount of high speed data for each 30-day plan cycle at an additional cost to the consumer. Residents of Tribal Lands are eligible for additional Lifeline discounts. SafeLink Unlimited Service Plan Cards for Plans Including Data:SafeLink Unlimited Plan Cards are available online at SafeLink.com. You agree not to unlock, reflash, tamper with or alter your SafeLink Phone in a manner which conflicts with our Unlocking Policy, referenced in Section VII, below. Reviewed the information contained in their application and it is true and correct to the best of their knowledge and belief, and that they understand that providing false or fraudulent information to obtain Lifeline benefits is punishable by law. Calls are billed in one-minute increments. THIS PROCESS MAY CONTINUE UNTIL THE PARTIES ARE ABLE TO RESOLVE ALL OF THE CLAIMS, EITHER THROUGH SETTLEMENT OR ARBITRATION. Plan changes before the 25thday of the month will take effect the following month. (b) The device must be in working condition. SafeLink reserves the right to cancel the enrollment of any Customer and/or permanently deactivate any Customers SafeLink Phone for fraud, misrepresentation or other misconduct as determined solely by SafeLink. As such, always be prepared to report your precise location to emergency responders. This is the entire warranty between SafeLink and the Purchaser, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms. Then re-submit your enrollment application through Xfinity. If you are using Wi-Fi, data will not be deducted from your data balance for the download. Application for a SafeLink free 5G phone through National Verifier The steps to apply through the National Verifier are detailed below - Visit nv.fcc.gov/lifeline. The NV has automated database connections to verify consumer eligibility for Lifeline. If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. If you access, use or download third party apps by using Data Services, you agree and authorize SafeLink and the network Carrier to provide information related to such use. You are responsible for safeguarding your ILD Service and Account information. Content Charges vary depending on the type of content you purchase and download. SafeLink does not guarantee coverage or service availability. SafeLink Wireless is a Lifeline supported service, a government benefit program. Avoid sending any dark or blurry copies or pictures. To preserve your high speed data, you can sign into Wi-Fi whenever possible including at home, in the office, or free public locations such as coffee shops, restaurants, grocery stores, and universities but recognize that public Wi-Fi locations may not be secure. When purchasing Double Minutes, all SafeLink customers automatically receive Double Minute benefits on any purchases of additional airtime. TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER TRACFONE WIRELESS, INC. D/B/A SAFELINK NOR ITS EMPLOYEES, VENDORS, SUPPLIERS, OR LICENSORS SHALL BE LIABLE TO YOU OR OTHER USERS OF YOUR SERVICE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE OR ENHANCED DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION ANY DAMAGES CLAIMED FOR LOSS OF PROFITS, REVENUE, INCOME, SALES, BUSINESS, GOODWILL, DATA OR INFORMATION) HOWEVER CAUSED, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE (REGARDLESS OF WHETHER NOTICE THAT SUCH LOSS MAY OCCUR WAS PROVIDED). ); (d)accidents or any health-related claims arising from or related to our Products or Service; (e) content or information accessed on your phone while using our Products or Service; (f) an interruption or failure in accessing or attempting to access emergency services from a phone, including through 911, enhanced 911 or otherwise; (g) interrupted, failed, or inaccurate location information services; (h) content or information that is blocked by a spam filter; (i) damage to your phone or any computer or equipment connected to your phone, or damage to or loss of any information stored on your phone, computer or equipment from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video or audio; (j) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc. Depending on your phones features, functions, and capabilities, you may use data services ("Data Services") to access the internet and mobile apps to browse, purchase and download online content from websites and apps affiliated with SafeLink or from other third-party websites and apps. To watch short video modules on the NV, visit the Videos page. You do not need to purchase or redeem a service card to use this plan. Call (855) 359-4299, enter in the application ID number included in your letter, and follow the prompts. You should not send original documents to SafeLink. Web content, app purchases, and app store purchases are non-refundable and non-transferable. Customers Phone will not work if wireless towers and related equipment loses commercial power and does not have back up power and/or Customers Phone is not charged. SafeLink Customers will have the ability to place and receive voice-grade calls of all distances. You also agree that your SafeLink Phone will not be used for any other purpose that is not allowed by this agreement, or that is illegal. Attempting to send international messages could result in service deactivation and de-enrollment from the SafeLink Program. IF THE ARBITRATOR DETERMINES THAT YOUR CLAIM WAS FILED FOR PURPOSES OF HARASSMENT OR IS PATENTLY FRIVOLOUS, THE ARBITRATOR WILL REQUIRE YOU TO REIMBURSE SAFELINK FOR ANY FILING, ADMINISTRATIVE OR ARBITRATOR FEES ASSOCIATED WITH THE ARBITRATION. Wi-Fi Calling provides you the ability to make and receive phone calls and text messages over a Wi-Fi connection. Refilling your Service:Customers SafeLink Unlimited will only operate when your Service is active and you have a positive Service balance in your account. Unlimited Free Text Messaging IT IS A VIOLATION OF FEDERAL AND STATE LAW TO SELL OR GIVE AWAY (1) A SAFELINK PHONE (OR A SAFELINK SIM CARD) OR (2) SAFELINK SERVICE PROVIDED TO THE CUSTOMER. To be added to an NV launch list and for any questions related to the NV, service providers must emailLifeline Programindicating which states and/or territories they do business in. Apps like Wi-Fi Finder, available from the Google Play Store, can help you find open networks. Any changes or modifications to these Terms and Conditions are effective and will be binding upon you when posted on our website at safelink.com. For examples of accepted documentation, visit the Resolve Application Errors page.. Examples of unauthorized uses include, without limitation, the automated text or picture messaging to another mobile device or e-mail address; or messaging for commercial purposes. Data Usage depends on the size of the content and the actual time it takes to download or transmit the content or multimedia message. How to apply for a SafeLink Free 5G Phone? TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. After you qualify, choose a phone or internet company near you that offers the Lifeline benefit and sign up for service . SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure in receipt of the purchased Data Services. Operator services will be provided through TracFones underlying providers. Documents sent to SafeLink will not be returned. (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. What is the FCC National Verifier? SafeLink Unlimited Plans may only be used for the following purposes, without excessively contributing to network congestion: (a) person to person voice calls, (b) text and picture messaging, (c) web browsing, email, ordinary content downloads and uploads, and video, game and audio streaming, and (d) Voice over Internet Protocol (VoIP). Customers whose SafeLink phones are not data-enabled or that cannot use Mobile Web Access will not receive a discount or refund for the unused data service. All rates are subject to change at any time, without prior notice. Unlocking Policy for Deployed Military Personnel. 6GB Data, SafeLink Unlimited Talk and Text Plan (40 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. Please call us first! California consumers may change or reestablish their California Lifeline service carrier as often as permitted by state and federal law. The minutes you purchased will be carried over together with your next three allotments of free monthly minutes. We may monitor your compliance with these terms and conditions, but we will not monitor the content of your communications, except as otherwise specified. Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). 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